Help desk support
Your staff can message or call a real technician when something isn't working, from a frozen laptop to a password reset. We fix it remotely or come on-site when needed.
Learn moreManaged IT Services
Managed IT services that feel like your own IT team
Managed IT means Generation IX looks after your company's computers, accounts, network and IT help desk for a predictable monthly fee. It's for businesses that don't have an IT department, or whose IT person needs backup.
Real people answer, fast. We've been doing this since 1996.
What you get
- A help desk your staff can message or call
- 24/7 remote monitoring and security updates
- Microsoft 365, cloud and network, looked after
- Someone to deal with your tech vendors
- One predictable monthly fee
New business? Sales (424) 383-6994
In plain English
What "managed IT" actually means
Instead of calling someone only when something breaks, you have a team that takes care of your technology every day. We keep your computers updated, watch for problems, help your staff when they're stuck, and plan upgrades before they become emergencies. You pay one flat monthly fee, so there are no surprise repair bills.
Who it's for: small and mid-sized businesses that want IT handled properly but don't want to hire, train and manage a full in-house team.
What's included
What's included
Everything your business needs to keep technology running, handled by one team.
Proactive monitoring and maintenance
We watch your systems around the clock (24/7 remote monitoring) and install security updates, called "patches," so small issues get fixed before they cause downtime.
Learn moreCloud and Microsoft 365
We set up and look after your email, Teams, OneDrive and SharePoint, and help you move files and apps to the cloud (secure online storage and services) when it makes sense.
Microsoft 365 supportNetwork support
We keep your office internet, Wi-Fi, firewalls (the security gate between your network and the internet) and servers running fast and safe.
Learn moreVendor management
Internet down? Printer or software company not answering? We deal with your technology vendors for you, so you don't have to sit on hold.
Co-managed IT
Already have an IT person or team? We work alongside them, covering the help desk overflow, after-hours calls and big projects.
Learn moreNeed security too? Managed IT pairs with our Managed Security services. Apple shop? See Apple & Mac support.
Technology runs your business. People make it work.
Book a ConsultationReal people, fast
Message us on Slack, Microsoft Teams or gix IM (our instant-messaging help line), or just call. A real technician replies, fast. No phone trees, no tickets lost in a black hole.
Engineers who know you
You work with the same team from day one, so the people helping you already know your setup, your staff and your history.
Problems caught early
We monitor and secure your systems around the clock and fix issues before they turn into downtime.
Explained in plain words
Not a "tech person"? That's fine. We explain options clearly, and we're open about what things cost.
Here since 1996
For decades, businesses have trusted us to keep their technology working.
Getting started
Switching IT partners is easier than you think
Book a consultation
Tell us what's working, what isn't, and where you want to go. We listen first.
We assess your setup
We review your computers, network, security and support needs, then recommend a plan that fits your business.
Onboard with your dedicated team
We get everything set up, your staff learn how to reach us, and the same people support you from day one.
Trusted by businesses since 1996
Client stories
What our clients say
★★★★★
…We've been a long-time client of theirs, and have no plans to look elsewhere anytime soon. Always reliable, and with a strong emphasis on direct client relations - their team feels like an extension of our own.
★★★★★
GenIX has been a great IT partner to us as we are building a team and expanding quickly. They have supported the management of migration projects with great communication, their helpdesk response time is excellent…
★★★★★
Gen IX has been working with our school for close to 10 years now. They do everything from simple troubleshooting to setting up our network and more. Can't thank them enough…
★★★★★
I love working with GenIX! The team is always quick to respond whenever we have any issues. I am not an IT savvy person and they always help me understand…
★★★★★
Great MSP! Have been with them for over half a year and they have provided fantastic support and help for our business. Onboarding was smooth and their availability and experience really shine with some of the techs on their team.
★★★★★
Generation IX has been great for our company! Their engineers are very skilled and professional and always a pleasure to work with. Anthony and his team always do a stellar job when it comes to my computer needs!
Local teams
Prefer someone local?
We have local teams in Los Angeles, Orange County and the Bay Area.
FAQ
Frequently asked questions
Straight answers to what businesses ask us most. Don't see yours? Ask a real person.
What are managed IT services?
Managed IT services means an outside team takes care of your company's technology for a flat monthly fee: the help desk for your staff, keeping computers and systems updated and secure, looking after email and cloud tools, and planning upgrades. You get a full IT department without hiring one.
We already have an in-house IT department. Can you still help?
Yes. With co-managed IT, we back up your in-house team: we take everyday tickets, add 24/7 monitoring and security tools, and help with projects, while your staff stay in charge.
I have a small IT budget. Does it make sense to outsource?
Often, yes. Outsourcing usually costs less than hiring a full-time IT employee, and you get a whole team instead of one person. We walk you through what's included and what it costs before you decide.
I'm not a tech person. What can you do for my business?
That's fine. We explain things in plain English, handle the technical work, and tell you what something costs before we do it. You get one team to call for anything tech-related.
How do we get started?
Book a consultation or call (424) 383-6994. We'll talk through your priorities, look at your current setup, and suggest a plan. If it isn't a fit, we'll tell you.
Request a quote
Get a quote for managed IT
Tell us a little about your business and what you need. A real person will get back to you.
Prefer to talk? Book a Consultation.
Talk to a real person
Tell us what's going on with your IT. We'll listen, then show you what managed IT from Generation IX would look like for your business.
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