Does Your Internal Los Angeles IT Team Need Backup?
It can be difficult to ask for help. Whether it’s finally breaking open the instruction manual for the furniture you’re struggling to assemble, or stopping to ask for directions when you’re lost, admitting you could use assistance can be frustrating.
But the fact is that it’s only natural. And the truly successful among us know the power of realizing their limitations and enlisting the right people and resources to pick up the slack. You can’t be a one-man army all the time; sometimes, you need help.
The same is likely true of your internal IT staff. Do you think they could do with a little backup?
Limitations of Internal IT
There are a few factors that contribute to the limited nature of internal IT teams:
An IT technician will cost you somewhere between $45,000 – $71,000 per year. The range is dependent on how experienced the technician is, what types of certifications they have, etc.
But that’s not the only cost of an employee like this. This number fails to account for costs associated with employment, such as:
- Health benefits
- Sick pay
- Vacation time
- Annual payroll tax
- Cost of initial and ongoing training
- Space to work and resources to work with.
That’s not to mention whatever amount of time you’ll spend recruiting, interviewing, training, and managing this employee on an ongoing basis.
If you incur these types of costs for just a single internal IT employee, how can you expect to build a full team? It’s simply too expensive. That’s why so many businesses have a small IT team at most.
For the most part, the technician you hire at that rate will only offer entry-level capabilities. That means that when they’re in over their head, or just simply out of time, you’ll need to outsource for more experience and more help anyway. That means that hiring one employee, isn’t really hiring just one employee.
In the end, an in-house staff is subject to business hours, requires full salaries, benefits, and vacation pay, and will undoubtedly call in sick from time to time. Furthermore, an in-house IT rep generally comes with one of two downsides: they’re either fulfilling that role in addition to their actual job, or they lack the resources to do more than just address day-to-day issues.
Why Should You Call Outsourced IT Support For Backup?
An average small business should expect to pay somewhere from 0 – 5 per device per month for IT support in Los Angeles. Again, that cost can vary – but it can still come in much lower than the $65,000 per year you would spend on a single employee.
And it’s not just a difference in cost. An outsourced team of professionals offers specialties in a range of technologies, receive ongoing training and certifications, and have the means to go beyond basic monitoring and maintenance of your systems.
Furthermore, an outsourced IT department is available around-the-clock and compensated through your monthly flat rate. By outsourcing your IT department, you leave the managing, training, payment, and other variables that come with actual employees to someone else.
Experience & Skill
Consider the diversity of experience and skills you get from outsourced IT support. An internal team will usually have limited skills due to inexperience. Working in a single organization with the same technology every day leads to solving the same types of problems.
Compare that to outsourced IT support, which sees new problems in different environments every single day. The range of experience they have to offer greatly outranks that of a limited internal team.
Call Generation IX For Backup
No matter whether your IT team is overworked or in over their heads, the solution is simple – get the extra help you need from Generation IX.
Don’t assume that this is just one step on the path towards getting rid of your IT team altogether. According to CompTIA, only 6% of businesses like yours that outsource their IT end up eliminating their entire internal IT presence.
Augment your internal IT team with additional support from an external IT company. Don’t bother overworking your internal IT staff with an inordinate workload or tasks that are beyond their capability.
With a little help from Generation IX, you can better utilize your internal IT staff and develop a truly effective IT environment for your business.
Everyday, I work to ensure organizations are leveraging technology to optimize their business, improve employee performance and satisfaction, and protect themselves from cybersecurity threats. I love my role in business development because it allows me to connect with all facets of a business. My primary focus is working with new prospective clients and introducing them to the Generation IX way of IT services and support. Additionally, I evaluate new technology and potential vendor partnerships. We are constantly looking for the best solutions for our clients.