Experience immediate, expert IT support tailored to your business needs to ensure satisfaction across your organization.
Why choose Generation IX for managed IT support services?
Resolve issues in minutes with our 5-minute response time average via instant messaging.
Stay in the loop with real-time updates and dedicated technical support that ensures you’re never left guessing.
Trust our SOC 2 Type 2 certification to protect your data to the highest possible standards.
Optimize your IT budget with transparent, value-packed plans designed for maximum ROI.
Leverage our 25 years of expertise for addressing your toughest IT challenges, no challenge too big or small.
GenIX has been a great IT partner to us as we are building a team and expanding quickly. They have supported the management of migration projects with great communication, their helpdesk response time is excellent and they are quick to respond to feedback. Overall excellent support!
At Generation IX, we combine cutting-edge IT solutions with core values of honesty, transparency, and loyalty. Our team delivers tailored IT services that fit your unique business requirements.
We are dedicated to your success, offering personalized support and expert advice from the first point of contact.
Trust us to understand and help achieve your IT goals, while ensuring a partnership built on respect and commitment.
Don’t wait for IT issues to disrupt your operations; prevent them before they occur. Our proactive support maintenance approach ensures smooth sailing for your business with services like: .
Our small business IT support ensures your systems remain secure and optimized for peak performance. Experience the difference proactive maintenance can make for your business.
Your business can’t afford downtime. Get fast, responsive IT support whether it’s a quick fix over the phone or an on-site visit.
With an average response time of 5 minutes via instant messaging and 10 minutes by phone, downtime becomes a thing of the past.
Focus on what you do best while our support specialists handle your IT headaches.
Count on our dedicated computer support team to resolve issues promptly, day or night.
Tired of dealing with computer problems on your own? Our team of certified professionals uses their deep expertise to diagnose and resolve even the most complex technical problems swiftly.
Our technical support services include:
Network issues can ruin your business operations, causing frustration and productivity losses.
Our network support services ensure your connectivity remains strong and reliable. Trust us to keep you connected to safeguard your data integrity.
Our comprehensive network services include:
Struggling with operating systems or mobile device issues?
Our services ensure that every team in your organization stays productive and has access to quick and effective support for their IT needs.
By addressing issues from operating systems to mobile device management, we enhance user satisfaction and enable your team to focus on their core responsibilities without technological distractions.
Struggling with IT issues can halt your productivity, causing delays and frustration.
Our IT support specialist ensures rapid resolution through Slack or Microsoft Teams, keeping your workflow uninterrupted.
Our quick response times are designed to address your concerns without delay, ensuring minimal disruption to your workflow.
Let us be your IT backbone, offering 24/7/365 support and real-time assistance,tailored to your workflow.
Small businesses often lack a dedicated IT department, missing out on vital services. At Generation IX, we fill this gap with long-term IT services and support tailored to your unique needs.
Choose from a diverse selection of services to keep your operations smooth and secure, including network security, overnight help desk, disaster recovery, cloud support, proactive monitoring, IT outsourcing, and technical support.
With a team of over 20 IT engineers ranging from Tier 1 to Tier 4, you receive customized service and expert guidance tailored specifically to your needs, ensuring your IT demands are met with precision and expertise.
Our IT services are designed to meet the specific challenges of your business. With tailored solutions, we ensure that you receive the precise support you need for optimal performance and stability.
Contact our IT specialists for swift, 15-minute average issue resolution times.
There are over 2,200 attacks each day which breaks down to nearly 1 cyberattack every 39 seconds. Now is the time to be worried about these cyber threats and data breaches, before it is too late.
Our managed cybersecurity services provide 24/7 protection from malware, ransomware, phishing attacks, utilizing advanced tools.
Our comprehensive IT support services includes:
Rely on us to ensure your systems are optimized and safeguarded.
Our IT support team boasts extensive experience and expertise, with our engineers collectively having over 25 years of experience in the field.
Industry certifications include:
We also have dedicated vCIOs, technical account managers, and tiered support technicians who are well-equipped to handle a wide range of IT issues and challenges.
At Generation IX, our 25 years of industry experience guarantee unmatched service quality. Our team of IT experts excels at resolving complex challenges preemptively. What truly sets us apart are our two unique offerings:
Leveraging our proficiency in cloud technology and cybersecurity, we deliver personalized support that precisely meets your needs.
Generation IX offers support for both Mac and Apple devices, including desktop and mobile.
Our team is equipped to manage endpoint security for Mac computers, ensuring protection from cyber threats.
Also, we provide comprehensive support for Windows environments, covering hardware, software, and network infrastructure to meet all your business needs.
Security is a top priority for us. We employ a range of measures, including antivirus protection, firewall management, intrusion detection, and regular security audits, to safeguard your IT systems against cyber threats.
Also, we offer cybersecurity consulting services to help you develop robust security policies and procedures tailored to your specific needs and compliance requirements.
Cut costs with our 20% discount on 3-year IT maintenance plans.
Why contact Generation IX for IT support?
Enjoy 24/7 remote and onsite support without the overhead costs of maintaining an in-house team.
Maintain continuous connectivity with the help of our expert Wi-Fi support.
Protect and update systems with quarterly reviews and patches.
Steamline employee transitions with our efficient user and device onboarding/offboarding processes.
Enhance endpoint protection for every Mac user in your network for just $10 per user per month.
Managed IT Services