6 Top Industries in Los Angeles & How Managed IT Can Help Them All
When most people think of the biggest industries in Los Angeles, most people immediately picture the entertainment industries. Hollywood is right there, and most of the world’s biggest music companies are in the city. However, LA is a thriving city with industry leaders from all kinds of sectors. “Every modern business needs IT, and what […]
Custom Integration workflow – Merging two helpdesk ticketing systems
Generation IX partners with organizations of all sizes for outsourced IT and helpdesk support. Rather than mandating a specific workflow or toolset, Generation IX provides tailored IT solutions. We needed to sync two disparate systems and our engineering team was up to the task. Below is an example of an integration between two ticketing systems. […]
Get Premium IT Support Services in the Bay Area with Generation IX Technologies
Are you looking for quality IT services in the Bay Area? Our team of experienced professionals now offers 24/7 support to San Jose, San Francisco, and other local cities. Find out more about our full range of services today! Expanded IT Services Bay Area Generation IX is ecstatic to announce our exciting expansion into the […]
How to engage in a ransomware attack
In the realm of cybersecurity, ransomware attacks are among the most dreaded. They involve a malware type that encrypts victims’ data and demands a ransom for its release. Whether to pay or not is a complex decision with numerous factors at play. When to Consider Paying the Ransom Critical Data If encrypted data is of […]
Ultimate Guide to Small Business IT Support & Services
Are you a small business owner looking for reliable IT support? Working with limited resources and budgets can make it hard to find the right tech support that meets your needs. This guide provides everything you need to know about leveraging both free and paid technical solutions for better service, faster response times, and lower […]
How Our New GIX Engage Client Portal Can Help Support Your Business
How Our New GIX Engage Client Portal Can Help Support Your Business Communication is everything—your bottom line depends on it. Our new GIX Engage Client Portal makes that easier than ever. GIX Engage is a seamless way to improve communication with our clients, so you can get the IT support that you need. Here is […]
Why Your Organization Needs Managed Detection and Response (MDR)
Why Your Organization Needs Managed Detection and Response (MDR) Would you buy a security system that only worked between 8 a.m. and 5 p.m.? What about one that set off an alarm but didn’t alert the police or your phone? If someone tried to break in at noon on a Sunday, that system would work […]
Answering All Your IT Questions With Our Integrated Chat Feature GIX IM
Whether it’s a simple troubleshooting question or a more complex request, GIX IM has you covered! Our live chat integration feature provides quick and easy access to our knowledgeable IT technicians who can offer expert advice and guidance. With GIX IM, you’ll never be left in the dark when it comes to answering all your […]
Managed Detection and Response: What Is It and How Does It Work?
Recovery from a disaster all depends on the response. If someone gets in a car accident and is seriously injured, their recovery relies on how quickly the problem can be identified and treated. A data breach works like a serious injury to your business. For a quick recovery, you need managed detection and response. Here’s […]
How a Cybersecurity Risk Assessment Can Help Mitigate IT Risks
How a Cybersecurity Risk Assessment Can Help Mitigate IT Risks Say you install a “state-of-the-art” security system at your house: cameras, alarms, motion sensors, the works. The provider guarantees that it’ll deter or alert you of any threats or criminals, so you sleep comfortably at night. But you never tested the alarm or walked past […]