Avoid the cycle of addressing the same unresolved IT issues. Trust your IT management to the professionals at Generation IX.
Why choose Generation IX for outsourced IT services?
Forget slow response times; our team guarantees 10-minute replies to your urgent issues for faster fixes.
Enhance your strategic planning with vCIO and IT consultants, aligning technology with your business goals.
Count on our 20+ IT engineers, available remotely and onsite 24/7, for comprehensive tech support.
Protect your data with strong cybersecurity, including email defense and round-the-clock monitoring.
Make more informed IT decisions with expert consulting, backed by our combined 57 years of IT experience.
GenIX has been a great IT partner to us as we are building a team and expanding quickly. They have supported the management of migration projects with great communication, their helpdesk response time is excellent and they are quick to respond to feedback. Overall excellent support!
We pride ourselves on blending modern IT solutions with a traditional approach to client relationships. Our founder, Kevin, champions the values of honesty, transparency, and loyalty, ensuring these principles are at the heart of everything we do.
Here are some benefits of working with us:
Having a premier IT outsourcing company at your disposal negates the need for juggling multiple vendors, enhancing your profit margins.
Our approach stands out from the rest. By closely examining your specific business needs, our team ensures you get the most out of your IT investments.
Our comprehensive suite of outsourced IT solutions includes:
Leverage our expertise for efficient, expandable IT operations for your business.
Enhance your core business with Managed IT Services that save time and money. We streamline operations, improving operational efficiencies.
Transform your business with cloud computing, offering scalable solutions that grow with your needs while cutting down on infrastructure costs.
Quickly resolve IT challenges with our IT Helpdesk, ensuring prompt support within 5 minutes. Stay focused and productive, reducing downtime significantly.
Enhance security with our SOC, utilizing Sophos and SIEM for protection, alongside comprehensive incident response and network monitoring services.
Harness strategic insights with our vCIO Services to align your technology with business goals, boosting efficiency and growth. Drive your company forward and make informed decisions.
Gain access to expert IT support with a 15-minute resolution time that ensures your computer system runs smoothly, allowing you to focus on what matters most.
Our team ensures stable, secure network operations and data protection, keeping business communications smooth and safeguarded against disruptions.
Ensure business continuity with our backup and disaster recovery solutions, mitigating risks and securing your data against unforeseen events.
Efficiently manage IT assets and licenses for Microsoft O365, Azure, Google, and Adobe, ensuring optimal hardware and software tracking and acquisition.
For more than 25 years, providing exceptional service has remained at the heart of what we do. When you partner with us, experience seamless interactions, swift solutions, and individualized care.
Our track record speaks for itself with a remarkable 98.74% customer satisfaction rating. Anticipate interactions with authentic, well-informed experts committed to grasping and fulfilling your company’s distinct requirements.
Rest assured, you’ll be assigned a dedicated service desk technician right from the start, guaranteeing that your issues are handled by a seasoned professional.
Discover how gix engage and gix IM transform your business’s approach to IT challenges. Designed for small to mid-sized businesses, these platforms offer swift and seamless IT support, ensuring your operations are smoother and more efficient.
gix IM is a unique IT support product that provides your end-users with instant access to live support agents through Slack or Teams. Our gix IM agents can respond to your queries within just 5 minutes!
gix engage leverages cutting-edge AI for intelligent ticket triage and employs robotic process automation to distribute solutions efficiently. This enables your team to focus on strategic growth, with tech issues handled proactively.
With both gix engage and gix IM, you’ll reinforce your technology infrastructure and support business scalability. These platforms ensure your IT environment is not only reactive but also resilient.
Get 24/7 access to our dedicated customer support team, ready to assist anytime.
Small businesses often face cyber threats, 46% of all security incidents target them.
The best approach to handling these threats is to stop them before they start. That’s the core of what we offer through our IT outsourcing services, which prioritize top-level cybersecurity.
Our comprehensive range of cybersecurity solutions, includes:
Keep your data safe and secure with us.
Our secure remote work solutions enable your team to efficiently work from home, ensuring seamless access to data, applications, and systems. We provide VPN technology for a secure, encrypted connection, supporting safe, corporate-level access from any remote location.
Enhance your team’s productivity with our advanced communication solutions. These services facilitate anytime, anywhere communication across various devices.
Protect your business with our cybersecurity solutions designed for both office and home environments. This way, it’s easy to maintain business continuity and secure sensitive information.
Our comprehensive emergency procedures ensure you are prepared for any situation. This includes quick recovery of equipment and accessible emergency contact information, keeping your operations running smoothly during unexpected disruptions.
Outsourcing IT needs can streamline operations, reduce costs, and access specialized expertise.
Businesses can focus on core activities while benefiting from efficient, scalable solutions by delegating tasks like software development, cybersecurity, and technical support to external professionals or agencies.
Additionally, outsourcing mitigates the need for in-house infrastructure and training, enabling companies to adapt swiftly to technological advancements and market demands.
What distinguishes Generation IX from other IT outsourcing providers is our extensive experience spanning over 25 years.
With a deep understanding of the local market and a steadfast commitment to security and compliance, we offer unparalleled expertise and support.
Our focus on reducing costs while improving business processes ensures our clients receive comprehensive and customizable solutions designed to meet their specific needs and objectives.
Generation IX can significantly reduce your operating costs through our IT outsourcing services.
By leveraging our expertise and resources, businesses can streamline operations, optimize efficiency, and minimize unnecessary expenses.
Our wide range of services, including IT help desk support, network management, cybersecurity, and more, aim to enhance productivity and reduce overall operating costs, providing tangible financial benefits for your organization.
Outsourcing your IT needs to us means prioritizing data security. We employ advanced security protocols and systems to safeguard your information, significantly reducing the risk associated with cyber threats.
This aspect of our service ensures that your data is protected by the latest security technology, making your investment in IT outsourcing a cost-effective strategy for maintaining the integrity of your business’s critical information.
Generation IX offers highly customizable IT outsourcing services tailored to your specific requirements.
We prioritize client collaboration and engagement, working closely with you to understand your unique needs, challenges, and objectives.
This collaborative approach enables us to develop personalized solutions that optimize efficiency, reduce operating costs, and improve overall business performance.
At Generation IX, we want you to get the most out of our IT services. That’s why 3-year deals get 20% off!
Why contact Generation IX for IT outsourcing?
Receive IT support from a live agent in just 10 minutes by phone or 5 minutes through gix IM.
Gain peace of mind knowing that your IT infrastructure is protected by a SOC Type-2 certified team.
Reduce the impact of network outages by letting our experts solve major issues in under 4 hours.
Secure every Apple device in your network for the low cost of just $10 per user per month.
Ensure every IT solution makes sense for your business by trusting IT consultants who prioritize your needs.
Managed IT Services