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Custom Integration workflow – Merging two helpdesk ticketing systems

Generation IX partners with organizations of all sizes for outsourced IT and helpdesk support. Rather than mandating a specific workflow or toolset, Generation IX provides tailored IT solutions. We needed to sync two disparate systems and our engineering team was up to the task. Below is an example of an integration between two ticketing systems. […]

Get Premium IT Support Services in the Bay Area with Generation IX Technologies

Are you looking for quality IT services in the Bay Area? Our team of experienced professionals now offers 24/7 support to San Jose, San Francisco, and other local cities. Find out more about our full range of services today! Expanded IT Services Bay Area Generation IX is ecstatic to announce our exciting expansion into the […]

How to engage in a ransomware attack

In the realm of cybersecurity, ransomware attacks are among the most dreaded. They involve a malware type that encrypts victims’ data and demands a ransom for its release. Whether to pay or not is a complex decision with numerous factors at play. When to Consider Paying the Ransom Critical Data If encrypted data is of […]

Ultimate Guide to Small Business IT Support & Services

Are you a small business owner looking for reliable IT support? Working with limited resources and budgets can make it hard to find the right tech support that meets your needs. This guide provides everything you need to know about leveraging both free and paid technical solutions for better service, faster response times, and lower […]