Many companies are benefiting from managed services more than before as the world becomes reliant on information technology. So what are managed IT services, and why are they perfect for your organization?
| “By outsourcing a managed services provider, companies can focus on their core competencies instead of being slowed down by IT issues.”- Holden Watne, Business Development Director, Generation IX |
With small businesses spending an average of 6.9% of their revenue on IT, ensuring that your budget is going to services that truly help your business is crucial. Managed IT services, for one, help you ensure that you’re getting the most out of every dollar spent.
This article explains how they do that. We’ll also explore additional reasons why choosing a managed service provider (MSP) is the right choice for your growing business needs.
Managed IT Services Definition
Managed IT services are the solutions delivered by an IT service provider to help ease the workload of busy IT staff. Managed IT service providers offer IT management and network support following a cost-effective process for improving trade operations.
In essence, managed IT services are third-party providers who manage several information technology needs of a business. Adopting a managed IT service is an efficient way of staying up-to-date with technology and addressing any issues that may arise.
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How Managed IT Services Help
Convenience
Outsourcing IT services allows you to concentrate on core business activities, which boosts overall productivity. Skilled providers deliver comprehensive IT solutions tailored to your specific needs, ensuring you receive flexible and personalized technology recommendations. This approach simplifies your operations.
In fact, 57% of organizations feel that outsourcing allows them to concentrate fully on their main business tasks.
Instant IT Support in Slack or Teams
While phone and email support are available, modern employees communicate using Slack and Teams. Our IT support follows this trend and meets the customers where they like to work. As a result, Gen IX can provide synchronous IT support within 5 minutes.
Infrastructure
Managed IT service providers provide reliable support to help handle a business’s technology needs. Their services eliminate the need to run large-scale hardware since they have already established infrastructure.
With their infrastructure, you can maximize uptime, in which a computer network runs. If you want your business’ IT systems to run constantly, consider managed IT support from professionals and their infrastructure.
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Access To Expert Knowledge
Instead of relying on employees with limited IT experience, managed services allow you to count on a team of experts with various skills to manage your business operations. The MSP offers access to limitless experts with specialized skills.
Rather than hiring a new employee to fill a gap in your business, you can outsource a managed services provider. This allows you access to the best tech professionals and resources who will help your company stay ahead of the game.
Cost-Effectiveness
One of the top reasons why companies choose managed IT services is cost. As noted by CloudSecureTech, companies using managed services can cut their IT costs by 25% and increase operational efficiency by 50%.
The flat fee pricing model makes your IT expenses predictable, allowing better budget management. No more surprise costs from emergency IT fixes. Plus, the funds for dealing with in-house IT services can be huge as tech-savvy professionals will always increase their demands with time.
Proactive Support
Managed IT services offer proactive support with 24/7 maintenance and system checkups. Whenever an issue arises, they are always available to address it immediately. They can deal with any slight glitches or bugs immediately they occur to ensure the system is working soundly.
Additionally, instead of constantly fixing problems, the MSP will identify the issues before they happen to keep your system up and running all the time. With managed IT services, you get more than the occasional technology check-in. The service providers provide 24/7 services that ensure the smooth running of the IT systems all the time.
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Security & Data Protection
If your business involves working with client data, then protecting the privacy of their information is crucial in gaining their trust. No customer will work with a firm if their data protection is not assured. If clients know that your company has a secure IT system, they are more likely to accept transactions.
The managed IT service providers have built their business around data protection and security. They have the knowledge and infrastructure to offer the highest standard of security and safety control. Since small businesses are the main target for over 40% of cyber attacks, having this level of cyber support in place is crucial.
Selecting Your IT Managed Services Provider: A Guided Approach
Choosing the right managed service provider (MSP) is crucial. It’s about finding a partner, not just a provider. Consider these key factors to ensure a fruitful partnership.
Here’s a checklist to help you find a perfect match.
| Understand Your Needs | Start by identifying your IT challenges and objectives. This will guide your search for a provider that aligns with your business’s unique requirements. | |
| Assess Their Expertise | Ensure your potential MSP has a proven track record and expertise in the areas most critical to your business, such as cloud services or cybersecurity. | |
| Evaluate Scalability | Your MSP should be able to scale services to match your business’s growth trajectory, providing flexibility as your needs evolve. | |
| Prioritize Security | Choose a provider with a strong commitment to security and can help your business comply with relevant regulations. | |
| Discuss Support and Availability | Ensure the provider offers robust service levels and a service level agreement (SLA) that guarantees timely and effective technical support. | |
| Consider the Cost | The pricing model should be transparent, predictable, and aligned with your budgetary constraints. |
Discover How Gen IX Can Help With Managed IT Services
If your IT department struggles to keep up with the changing technology world, getting managed IT service solutions is the right move. However, like any business, some MSPs are better than others. That’s why you need to take your time considering your options.
Generation IX offers a unique IT service that acts like your IT department. We’ve been helping businesses for 25 years, providing top-notch IT help fast—within minutes, whether it’s a chat, phone call, or email. Our team specializes in keeping your tech safe and up-to-date, from everyday IT assistance to protecting against cyber threats.
Looking for expert IT management? Contact Generation IX today. Let us help you streamline your IT operations and boost your business.
