Integrate gix IM with your Slack or Teams account and always have IT support at your fingertips.
Why choose Generation IX for IT support?
Count on a responsive 24/7 IT support teamto answer your call in just 10 minutes by phone or 5 by IM.
Solve most common IT issues in just 15 minutes and solve major network outages in less than 4 hours.
Enjoy top-tier IT support from experts who can help troubleshoot either Windows or Mac devices.
Find the right expert for the right job at our support desk that employs technicians across tiers 1 through 4.
Protect your computer systems by trusting SOC Type-2 certified technicians to provide support.
GenIX has been a great IT partner to us as we are building a team and expanding quickly. They have supported the management of migration projects with great communication, their helpdesk response time is excellent and they are quick to respond to feedback. Overall excellent support!
At Generation IX, we place great value on customer service as a key component of our IT support. Our skilled team delivers clear, straightforward solutions to your complex IT challenges, ensuring timely assistance.
We also offer a predictable pricing model that lets you spread the cost of major purchases over time. That’s to help you manage your budget effectively and avoid any unexpected expenses.
When your only IT support is out of reach, your business risks unnecessary downtime. This common scenario disrupts operations and can grind productivity to a halt.
To address this, Generation IX provides continuous, 24/7/365 IT support. Our commitment stems from the fact that 60% of employees work with colleagues across 2 to 5 different time zones, making 24/7 support availability essential.
Whether you’re working late or coordinating with teams on the other side of the world, you can always be sure that you will have the technical assistance you need when you need it.
The average employee loses 28 minutes of work every time they need help – that adds up.
At Generation IX, we tackle this issue head-on with gix IM.
Our instant messaging service integrates seamlessly with platforms like Slack and Microsoft Teams, or it can be used on its own, ensuring you receive IT support the moment you need it.
Navigating through various IT support channels can be cumbersome and often leads to delays when you need quick solutions.
Generation IX is here to change that with gix engage.
Our platform uses AI for intelligent ticket triage and robotic process automation. This technology ensures that IT solutions are distributed effectively and promptly within your environment.
When network issues cause network slowdowns, your productivity suffers. That’s something no busy LA business can afford!
We at Generation IX provide 24/7 network monitoring, support, and security.
This proactive approach means that we can detect and resolve potential network issues before they can slow down your network and impact your operations.
Communication disruptions can derail important conversations and delay crucial decision-making.
It’s essential to maintain clear and continuous communication channels in today’s fast-paced business environment.
Generation IX ensures reliability by providing VoIP and communications hardware support.
Our services significantly reduce the chances of communication disruptions, keeping your channels open and clear.
When cybersecurity issues occur, the speed of your response can determine the extent of its impact. A swift and effective reaction is essential to minimize disruption.
That’s why Generation IX provides robust incident response support, enabling you to quickly isolate and remediate threats.
We also offer comprehensive disaster recovery and business continuity support to ensure that such incidents do not significantly affect your operations.
Choosing the right IT support partner is crucial for your business’s success. Ensure the service level agreements (SLAs) align with your organizational needs, covering everything from support timing to communication response times.
We provide expert IT support tailored to meet your business’s unique needs. Our service level agreements (SLAs) are meticulously designed to ensure rapid response times and effective support during your operational hours, covering all aspects from initial call to resolution.
Our contracts are transparent and detailed, specifying exact service expectations and response times. We focus on providing you with reliable and timely communication, so you can maintain focus on your business priorities without disruptions.
Partnering with a skilled IT support provider like Generation IX ensures your business receives both on and off-site support. This blend of support helps your company tackle challenges efficiently.
If tight talent markets and high overhead costs have you seeking a better way–it’s here!
Constantly addressing the same IT issues can be both frustrating and time-consuming.
Imagine a day where you spend less time dealing with IT support and more time focusing on what really matters to your business. That day can become a reality with the right IT solutions.
We’re sure you’ll love our friendly support team, but we also know your ideal scenario involves less frequent calls for help.
That’s why our approach is all about lasting results, not temporary fixes. Every time you give us a call, we’ll do a deep root-cause analysis to prevent the same issue from ever happening again!
Perhaps a better question would be “What type of business does NOT need managed IT support”?
Nearly any sized business in a variety of different verticals can find exceptional value in working with an external IT team that extends the knowledge and abilities of their internal IT team.
Your own team will save time and you’ll be at less risk of system vulnerabilities or network slowdowns.
Managed IT support typically covers services such as monitoring and managing your IT infrastructure, including hardware, software, and networks.
We provide technical support, help with troubleshooting, security services like virus and malware protection, data backup and recovery, and system updates.
Additionally, we offer user management and configuration changes to keep your systems running smoothly. This ensures your IT operations are efficient and your business stays productive.
To find reliable IT support in Los Angeles, consider the support hours, response times, and pricing transparency of the providers.
It is essential to choose a partner who prioritizes your business’s needs and engages onsite as an extension of your internal team.
Trust builds over time with a provider that is proactive and committed to your business’s success.
Generation IX’s response time guarantee is 2 hours, however, we usually answer much sooner than that. Our average response times are 10 minutes by phone and 5 minutes by instant message.
Our rapid response times ensure that we can address your issue sooner and help you resolve the problem faster.
If you need immediate help and are a current client, you can contact us through gix IM on Teams or Slack, call (424) 383-6994, email [email protected], or reach our emergency after-hours support at (310) 477-4441.
If you’re not a client yet, call (424) 383-6994 to discuss your needs and begin the onboarding process.
Since 1996, we’ve seen and solved a lot of IT issues. We’re confident that we can help you solve yours!
Why contact Generation IX for IT support?
Receive support from specialized tech experts instead of a team of technology generalists.
Ensure your employees uphold any data handling procedures you need to follow with our guidance.
Keep every Mac device in your network secure for just $10 per user per month with our endpoint services.
Help your Los Angeles business grow and pull ahead of the competition by reducing technical difficulties.
Try our proactive managed IT services for 20% off when you sign up for a 3-year maintenance contract.
Managed IT Services