Pricing comparison

For more than 20 years, the Gen IX team has been providing Los Angeles businesses with exceptional IT support.

IT Support Pricing

Below, we examine rates for 3 different support models, in-house, hybrid, and Generation IX. We are assuming moderately complex infrastructure and reasonably well kept equipment. For in-house salaries we are using Glassdoor figures: Helpdesk technician $55k; Network Engineer $90k; Director of Technology $125k. These are example scenarios, every solution Gen IX offers is customized to the client.

20 Employees:

In-House Only

  • Salary

    $90,000

    (0) Desktop Support, (1) Network engineer

  • Gen IX Support

    $0

  • Overhead/Benefits (20%)

    $18,000

  • Recruiting Fee (20%)

    $18,000

  • Onboarding Fee

    $0

  • Downtime/Vacation 2 Weeks

    $4,000

  • Year One Total

    $130,000

  • Average over 3 years

    $118,000

In-House + Gen IX

  • In-house Salary

    $55,000

    (1) Desktop support, (0) Network Engineer

  • Gen IX Support

    $22,000

  • Overhead/Benefits (20%)

    $11,000

  • Recruiting Fee (20%)

    $11,000

  • On-boarding Fee

    $14,000

  • 2 Weeks Vacation

    $0

  • Year One Total

    $113,000

  • Average over 3 years

    $96,000

Gen IX Only

  • In-house Salary

    $0

    (0) Desktop engineer, (0) Network Engineer

  • Gen IX Support

    $36,000

  • Overhead/Benefits (20%)

    $0

  • Recruiting Fee (20%)

    $0

  • On-boarding Fee

    $14,000

  • Downtime/Vacation 2 Weeks

    $0

  • Year One Total

    $50,000

  • Average over 3 years

    $40,000

20 Employees (all cloud):

In-House Only

  • Salary

    $55,000

    (1) Desktop Support, (0) Network engineer

  • Gen IX Support

    $0

  • Overhead/Benefits (20%)

    $10,000

  • Recruiting Fee (20%)

    $10,000

  • Onboarding Fee

    $0

  • Downtime/Vacation 2 Weeks

    $4,000

  • Year One Total

    $74,000

  • Average over 3 years

    $67,000

Gen IX Only

  • In-house Salary

    $0

    (0) Desktop engineer, (0) Network Engineer

  • Gen IX Support

    $20,000

  • Overhead/Benefits (20%)

    $0

  • Recruiting Fee (20%)

    $0

  • On-boarding Fee

    $3,000

  • Downtime/Vacation 2 Weeks

    $0

  • Year One Total

    $23,000

  • Average over 3 years

    $21,000

50 Employees:

In-House Only

  • Salary

    $145,000

    (1) Desktop support, (1) Network engineer

  • Gen IX Support

    $0

  • Overhead/Benefits (20%)

    $29,000

  • Recruiting Fee (20%)

    $29,000

  • Onboarding Fee

    $0

  • Downtime/Vacation 2 Weeks

    $8,000

  • Year One Total

    $211,000

  • Average over 3 years

    $192,000

In-House + Gen IX

  • In-house Salary

    $55,000

    (1) Desktop support, (0) Network Engineer

  • Gen IX Support

    $75,000

  • Overhead/Benefits (20%)

    $11,000

  • Recruiting Fee (20%)

    $11,000

  • On-boarding Fee

    $25,000

  • 2 Weeks Vacation

    $4,000

  • Year One Total

    $181,000

  • Average over 3 years

    $157,000

Gen IX Only

  • In-house Salary

    $0

    (0) Desktop engineer, (0) Network Engineer

  • Gen IX Support

    $140,000

  • Overhead/Benefits (20%)

    $0

  • Recruiting Fee (20%)

    $0

  • On-boarding Fee

    $25,000

  • Downtime/Vacation 2 Weeks

    $0

  • Year One Total

    $165,000

  • Average over 3 years

    $148,000

100 Employees:

In-House Only

  • In-house Salary

    $325,000

    (2) Desktop support, (1) Network engineer, (1) Director of Technology

  • Gen IX Support

    $0

  • Overhead/Benefits (20%)

    $65,000

  • Recruiting Fee (20%)

    $65,000

  • Onboarding Fee

    $0

  • Downtime/Vacation 2 Weeks

    $8,000

  • Year One Total

    $463,000

  • Average over 3 years

    $419,000

In-House + Gen IX

  • In-house Salary

    $125,000

    (0) Desktop support, (0) Network engineer, (1) Director of Technology

  • Gen IX Support

    $250,000

  • Overhead/Benefits (20%)

    $25,000

  • Recruiting Fee (20%)

    $25,000

  • On-boarding Fee

    $25,000

  • 2 Weeks Vacation

    $0

  • Year One Total

    $450,000

  • Average over 3 years

    $416,000

Gen IX Only

  • In-house Salary

    $0

    (0) Desktop support, (0) Network engineer, (0) Director of Technology

  • Gen IX Support

    350,000

  • Overhead/Benefits (20%)

    $0

  • Recruiting Fee (20%)

    $0

  • On-boarding Fee

    $50,000

  • Downtime/Vacation 2 Weeks

    $0

  • Year One Total

    $400,000

  • Average over 3 years

    $367,000