Computer Network Support

Generation IX Regular Support is service that lets you take your system for granted.

A computer system that’s invisible. That’s what you really want—crash proof computers, stable email service, instant Internet access, printers that print. A system you don’t have to think about. At Generation IX, that’s what you get with our regular support service.

Do you really need regular support?

As your computers run, a lot of things you’re not aware of go on behind the screens.

Hard drives get fragmented
Temporary files fill up and need to be emptied
Programs need to be updated
Antivirus systems have to be monitored
Backup systems need to be rotated and archived

If things like these aren’t taken care of on a regular basis, the price can be high—costly crashes, lower productivity. Expensive personnel sitting around waiting for their computers to restart…again and again.

Generation IX Regular support

Our program of regularly scheduled office visits is preventative maintenance. We don’t put out fires…we avoid them in the first place. Our goal is to:

Keep your equipment running rock steady
Keep your costs to a minimum

Our day-to-day service may cover ongoing user support such as:

Virus protection and firewall security
Email
Internet use
Help desk support for all your employees
24/7 emergency stand-by
Server monitoring
Customized training

People support.

We don‘t just support computers and networks. We strengthen your most valuable asset—your people. They’re the ones who use and depend on your system so we work closely with them monitoring their problems, adjusting things to meet their needs and to make things easier. It helps them be more efficient and productive. It really pays.

Outsource or in-house?

With Generation IX, you don’t have to decide which is better…we give you the best of both. You get the close, always-available care of an in-house IT person but with the broad experience and expertise of an independent outside service.

And there are no surprises. You’ll know the cost of our service upfront. In the beginning we work to stabilize your system. Once that’s accomplished, we usually can cut back on our time. If we’re doing our job well, we succeed in our aim—for you to use us less.

We speak like people

We believe that good communication is vital. So at Generation IX, we don’t talk like “techies” We make a point of explaining even the most complex issues in simple, easy-to-understand non-technical terms. And our clients tell us they love it. After all, it’s your money…we ought to speak your language.

When you need help

There are lots of signs that Generation IX can step in. Some typical symptoms:

Your office manager or accounting person is handling some of the support chores and the double duty is taking its toll
Your in-house IT person is stretched thin and needs additional help
Your system is too complex for your IT person’s experience.
You know your system needs work but everyone’s just too busy.

Whatever the situation, Generation IX can help you.

Looking at the future

Besides focusing on today, we help you into tomorrow. Because we understand your system and your people so well, we can help you plan intelligently for the future so your system evolves and changes right along with you.

Your system

It’s rare that something that valuable and that vital can be that worry-free. That’s the idea behind the Generation IX’s day-to-day support—to let you breathe easier during the day…and sleep better at night.

Generation IX’s GenIX Central Monitoring allows our system engineers to remotely monitor your network efficiently and securely to troubleshoot your network, and provide your company with a higher level of service and more dependable response times.. More...

Read on »