Resources When You Need Them

To a busy IT person, Generation IX can be a real friend. By choosing one of our regular/recurring support service plans, you’ll have an ally that’s there to support your system and, just as important, to support you.

We can help you do your job at any level you need.

Regular/Recurring Support

If you need to take the pressure off your day-to-day workload, we can help you at the desktop level by handling the overflow. Depending on the size af your system and its needs, we can work for anywhere from one to five days a week. Our ongoing support can help keep everything running smoothly, including you.

Server Support

The server is the heart of most businesses. Generation IX has both the experience and the equipment/tools to ensure its health. Our optimization and maintenance make certain a server can always meet the needs and demands of the business. Via onsite and remote monitoring, we keep constant tabs on our clients’ servers, anticipating and avoiding potential problems. Automated alerts allow us to react quickly to minimize downtime and maximize productivity.

Big Picture Support

We can provide full support for an entire area of your Information Technology needs, such as desktop/end-user support, network infrastructure support, telecom, etc. You can call on us to help you with major projects like network design and implementation. To do that, we learn about your company, where you are and where you’re headed. With that background---along with our 20 years’ experience---we’re able to design just the right system that suits your present and your future needs.

Generation IX’s GenIX Central Monitoring allows our system engineers to remotely monitor your network efficiently and securely to troubleshoot your network, and provide your company with a higher level of service and more dependable response times.. More...

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