Senior Network Engineer (SNE)

About Us:

We are an IT Outsourcing and Consulting/Advisory Services Company located in West Los Angeles offering technology infrastructure, networking, email/file&print/domain.etc servers and virtualization, desktop/laptop/netbook and mobile device configuration, installation, service and support. We're one of the more qualified technical/computer support firms in SoCal. We focus on end-users and business issues not just machines. We provide detailed and High-level support for networks of any size. We have solutions-oriented network engineers and service engineers that make regular/recurring office visits as well as provide remote support.

The Senior Network Engineer is a key role in Generation IX's corporate mission to provide the best quality technical support and network engineering services to its clients. The Senior Network Engineer (SNE) designs, implements and proactively manages client networks. The stability, reliability and ultimate satisfaction of GenIX's clients depends on the success of the SNE's initial network assessment and the subsequent design, implementation and management of the client's network.

The SNE also manages large scale, complex and non-standard projects which integrate both typical computer/network systems, but also infrastructure and organizational issues (such as electrical and physical construction, staffing levels and requirements, government auditing requirement, etc.).

Requirements:

Participate in Best Practices Development and Review process
Work with COO to ensure proper staffing and scheduling for client visits
Provide hands-on server and network installation and maintenance
Assess client network needs and design technology systems to meet those needs
Implement and maintain reliable data security plan at all assigned clients, including physical security, backup tape rotation and tape archiving
Timely, detailed documentation of all technical work related to clients
Timely, detailed entry of all client related work into GenIX time entry system
Participate in emergency help desk calls and pager rotation for after-hours client support
Plan and manage small, medium and large-scale system implementations
Proactively communicate with client and supervisor regarding project status, changes to project schedules and any other project related items
Document project plans and implementation steps
Coordinate project-related work with subcontractors (ISP, network cabling, etc.)
Timely, detailed entry of all project related work into GenIX time entry system
Research technologies and solutions appropriate for a given client
Participate in weekly engineering meetings with Network Engineers and other technical staff
Assist marketing staff in technical sales capacity on client calls
Assist Purchasing department to specify proper components and ensure timely delivery of equipment
Attend selected trade shows such as Networld/Interop, etc. and vendor-sponsored events in the LA area
Participate in GenIX sponsored/hosted events
General research into personal areas of technical interest and preparation for certification exams

Qualifications:

The ideal Senior Network Engineer is a skilled communicator who can answer client questions in a non-threatening, positive manner and can work in a variety of MIS roles, from hands-on implementer to high-level technical advisor. The SNE has a wealth of technical and work experience to draw from, a sense of broad confidence in all aspects of networking technologies and has the interpersonal skills to negotiate intricate political and organizational situations at clients. The SNE has the industry experience to manage not only technology, but also personalities and organizational cultures. The successful individual will possess the following knowledge, skills and abilities:

Microsoft Windows Server 2003 and 2008; Apple Server 10.5 and Workgroup Manager
Experience with a broad variety of computer hardware and networking technologies
Excellent problem solving and troubleshooting skills
Project management experience
Professional, positive, team-oriented, customer-service driven attitude
Strong communication skills

Benefits:

In exchange for your hard work and dedication, we offer competitive compensation, excellent benefits and a friendly business casual work environment. Local travel is required on a regular basis. You must have your own reliable transportation.

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Network Engineer (NE)

About Us:

We are an IT Outsourcing and Consulting/Advisory Services Company located in West Los Angeles offering technology infrastructure, networking, email/file&print/domain servers and virtualization, desktop/laptop/netbook and mobile device configuration, installation, service and support. We're one of the more qualified technical/computer support firms in SoCal. We focus on end-users and business issues not just machines. We provide detailed and High-level support for networks of any size. We have solutions-oriented network engineers and service engineers that make regular/recurring office visits as well as provide remote support.

The Network Engineer designs, implements and proactively manages client networks. The stability, reliability and ultimate satisfaction of GenIX's clients depends on the success of the initial network assessment of the NE and the subsequent design, implementation and management of the client's network. The Network Engineer is a key role in Generation IX's corporate mission to provide the best quality technical support and network engineering services to its clients.

Responsibilities:

Provide hands-on server and network installation and maintenance (including server equipment, networking equipment, Internet access routers, firewalls and tape backup systems) consistent with accepted Best Practices for Generation IX
Proactively monitor assigned networks for overall network health on a weekly or bi-weekly basis
Assess client network needs and design technology systems to meet those needs, consistent with accepted Best Practices for Generation IX
Implement and maintain reliable data security plan at all assigned clients, including physical security, backup tape rotation and tape archiving consistent with Best Practices; document such security plans and update on a monthly basis
Detailed documentation of all technical work related to clients within 24 hours for small projects (less than one day of work) and 72 hours for large projects (greater than one day of work) according to Generation IX standards
Timely, detailed entry of all client related work into GenIX time entry system within 24 hours of completion of task
Participate in help desk calls, regular client visits and other client service on an ad hoc basis
Emergency availability via mobile telephone and/or pager at all times; participate in emergency pager rotation for after-hours client support one week every three months
Design, plan, implement, manage and document small network systems (in general, less than 50 users)
Proactively communicate with client and supervisor regarding project status, changes to project schedules and any other project related items
Monitor project time and budget estimates against work performed and report exceptions to supervisor
Coordinate project-related work with subcontractors (DSL vendors, network cabling vendors, etc.)
Research technologies and solutions appropriate for specific clients
Prepare basic quotations/estimates for work to be performed at assigned clients
Participate in weekly engineering meetings with other Network Engineers and other technical staff
Participate in Best Practices development team
Documents company technical procedures
Work with Director of Technical Services and Director of Support Services to ensure proper staffing and scheduling for client visits
Seek out and receive mentoring and coaching from peers and supervisors at Generation IX, both on technical and interpersonal skills
Share and contribute to the personal development of others in Generation IX
Attend selected trade shows such as Networld/Interop and vendor-sponsored events in the Los Angeles area
Participate in Generation IX sponsored/hosted events
Attend selected training classes in business critical technology areas
General research into personal areas of technical interest and preparation for certification exams

Qualifications:

The ideal Network Engineer is a skilled communicator who can answer client questions in a non-threatening, positive manner and can work in a variety of MIS roles, from hands-on implementer to high-level technical advisor. Strong communication skills, project management skills and experience with a broad variety of networking technologies required. The successful candidate will possess a professional, positive, team-oriented, customer-service driven attitude. Experience in Microsoft Windows 2003 and 2008 Server, Exchange 2007, Cisco, Unix/Linux and Sonicwall required.

Benefits:

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Advanced Service Engineer (ASE)

About Us:

The Advanced Service Engineer is a key role in Generation IX's corporate mission to provide the best quality technical support and network engineering services to its clients.

Responsibilities:

Provide hands-on server and network maintenance consistent with accepted Best Practices for Generation IX
Proactively monitor assigned networks for overall network health on a weekly or bi-weekly basis
Assess client network needs and design technology systems to meet those needs, consistent with accepted Best Practices for Generation IX
Implement and maintain reliable data security plan at all assigned clients, including physical security, backup tape rotation and tape archiving consistent with Best Practices; document such security plans and update on a monthly basis
Detailed documentation of all technical work related to clients within 24 hours for small projects (less than one day of work) and 72 hours for large projects (greater than one day of work)
Timely, detailed entry of all client related work into GenIX time entry system within 24 hours of completion of task
Participate in emergency help desk calls on an ad hoc basis and pager rotation for after-hours client support one week every three months
Design, plan, implement, manage and document small network systems (in general, less than 50 users)
Proactively communicate with client and supervisor regarding project status, changes to project schedules and any other project related items
Monitor project time and budget estimates against work performed and report exceptions to supervisor
Coordinate project-related work with subcontractors (ISP vendors, network cabling vendors, etc.)
Timely, detailed entry of all project related work into GenIX time entry system within 24 hours of completion of task
Research technologies and solutions appropriate for specific clients
Prepare basic quotations/estimates for work to be performed at assigned clients
Participate in weekly engineering meetings with other Network Engineers and other technical staff
Work with marketing staff in technical sales capacity
Work with Purchasing department to specify proper components and ensure timely delivery of equipment
Participate in Best Practices development team
Work with Management to ensure proper staffing and scheduling for client visits
Seek out and receive mentoring and coaching on technical and interpersonal skills from peers and supervisors
Share and contribute to the personal development of others in Generation IX
Attend selected trade shows such as, Networld/Interop and vendor-sponsored events in the Los Angeles area
Participate in GenIX sponsored/hosted events
Attend selected training classes in business critical technology areas
General research into personal areas of technical interest and preparation for certification exams

Qualifications:

The ideal candidate must have experience with a broad variety of networking technologies, familiarity with basic Windows Server 2003 and 2008 / Exchange 2007 Administration, Microsoft Office, Desktop Application, etc. Strong project management skills as well as communication skills required. The successful individual will possess a professional, positive, team-oriented, customer-service driven attitude.

Benefits:

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Service Engineer (SE)

About Us:

We are an IT Outsourcing and Consulting/Advisory Services company located in West Los Angeles offering technology infrastructure, networking, email/file&print/domain servers and virtualization, desktop/laptop/netbook and mobile device configuration, installation, service and support. We're one of the more qualified technical/computer support firms in SoCal. We focus on end-users and business issues not just machines. We provide detailed and High-level support for networks of any size. We have solutions-oriented network engineers and service engineers that make regular/recurring office visits as well as provide remote support.

Requirements/Qualifications:

We are seeking a person with desktop/end-user help desk support experience with some hardware & software networking infrastructure and server experience. The Service Engineer provides services to both the technical and creative divisions of the company, with a potential for growth into either area. Hardware and software upgrades, on-site installation and maintenance and support services as well as organizing and maintaining resources is required.

Strong interpersonal skills and positive attitude
In-depth knowledge of and love for Technology
Strong knowledge of hardware and networking
Strong knowledge of Windows XP, Vista & 7
Strong knowledge of MS Office 2003, 2007, 2010
Knowledge of 3rd party applications to aide in administration
Knowledge of Mac OS and Apple products a plus
Experience with Windows Active Directory & Exchange Server a plus
A working knowledge of router, firewall, and security project implementations a plus
Router, firewall, and security knowledge/ implementations a plus
Excellent verbal and written communication skills required. People skills and patience are a must
Transportation required. Salary based on experience – full benefits package
Will only consider applicants that reside in the Los Angeles area

Benefits:

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Apple Products Service Engineer

About Us:

Requirements/Qualifications:

We are seeking a person with desktop/end-user help desk support experience with some hardware & software networking infrastructure and server experience. The Apple Products Service Engineer provides services to both the technical and creative divisions of the company, with a potential for growth into either area. Apple hardware and software upgrades, on-site installation and maintenance of Apple products and Apple networks as well as organizing and maintaining Apple support resources is required.

The ideal Apple SE is a creative, solutions oriented thinker, who is flexible, enjoys working with clients and is not afraid of taking on multiple projects at a time. The following skills are required for this position:

Strong interpersonal skills and positive attitude
In-depth knowledge of and love for Apple
Strong knowledge of Apple hardware and networking
Strong knowledge of Mac OS 10.0 (desktop and server OS)
Strong knowledge of Workgroup Manager, Open Directory, Terminal
Strong command line skill set
Knowledge of 3rd party applications to aide in administration (Bombich, SuperDuper, Passenger)
Knowledge of Mac OS compatible applications, including Microsoft Office
Experience with Apple integration in a Windows Active Directory domain
A working knowledge of Retrospect, Adobe Photoshop, Illustrator and QuarkXPress are a plus
Experience in the creative/graphics/web/architects industry helpful

Benefits:

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