Partners Group and Generation IX Add to Growing List of Financial Services
Customers

CARY, N.C., Sept. 22 /PRNewswire/ — Bandwidth.com, a leading provider of Internet access for businesses, today announced the addition of two new financial services customers. Generation IX and Partners Group add to the growing list of financial services companies such as Baton Inc., that have already come to rely on Bandwidth.com for guaranteed best prices and world- class customer service.

Partners Group (http://www.partnersgroup.net) is a leading independent alternative asset management company, with more than $6 billion of hedge fund and private equity programs under management, with offices in Switzerland, the UK, Singapore and the US. When the New York office needed to switch from a frame relay WAN to a VPN network, the European-based IT team needed a US partner they could trust. Thomas Ruckstuhl, Partners Group IT specialist, turned to Bandwidth.com.

"Bandwidth.com helped us overcome the geographical barriers that we faced by delivering the information we needed to make the best choice among numerous New York-based providers. They also provided a clear pricing structure and excellent customer service," explained Ruckstuhl.

Bryan Samuels of Generation IX (http://www.generationix.com) also turned to Bandwidth.com when searching for the best internet connectivity option for his client -- a large, independent specialty investment bank with offices in London, Los Angeles and New York. Generation IX and its client had faced significant challenges with the previous internet service provider. Bandwidth.com was able to connect them to a known and trusted carrier for both the New York and LA office.

"Bandwidth.com helped us find the right provider at the right price. They also served as our primary support point of contact instead of having us go directly to the carrier, saving us a lot of time and headaches," said Samuels.

California-based Baton Inc. (http://www.loanprocessing.net) has relied on Bandwidth.com for nearly two years now. As a growing business providing virtual mortgage brokerages through online paper-less loan processing, Baton needs to ensure that its clients can reliably access the company's servers for documents or updates.

"Fast, dedicated, rock-solid bandwidth is essential to us creating the highest quality experience for our clients," explained Mike McMullen, CIO, Baton Inc. "Bandwidth.com provided one-stop shopping from a variety of bandwidth options and carriers two years ago, and continues to meet our needs today."

To ensure the best service possible, Bandwidth.com employs a number of unique customer service tools including the Pricing Portfolio, Installation Advantage and Trouble Ticket Accelerator, all of which are accessible through its customer service portal. Bandwidth.com's Pricing Portfolio provides price quotes from every major carrier that offers service to a customer's location. The Installation Advantage lets customers monitor the progress of their installations online. In addition, they have access to Bandwidth.com's experienced provisioning team to help answer questions and troubleshoot any difficulties during the installation process. The Trouble Ticket Accelerator enables the customer to place a trouble ticket directly with the carrier, but lets them leverage Bandwidth.com's partnership to get quicker resolution.

"We understand the unique client service and compliance issues faced by companies in the financial services industry," said Henry Kaestner, CEO, Bandwidth.com. "Our goal is to let these customers focus on their financial services businesses, while we take care of their Internet connectivity needs."

About Bandwidth.com

Over the past five years, Bandwidth.com has revolutionized the acquisition of Internet access for small to medium sized businesses. As the market-leading intermediary between telecom providers and customers, Bandwidth.com has created a new way for businesses to purchase Internet access. Through its relationship with leading telecom providers, Bandwidth.com offers unparalleled selection, price and service. The company's unique methodology and experienced team ensure accountability and service superior to traditional Internet access providers. Bandwidth.com has met the Internet access needs of nearly 2,000 customers, selling more than $2.5 million of data connectivity monthly. For more information, visit http://www.bandwidth.com.

Generation IX’s GenIX Central Monitoring allows our system engineers to remotely monitor your network efficiently and securely to troubleshoot your network, and provide your company with a higher level of service and more dependable response times.. More...

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