Case Study:

Time is money  

“We’ve worked with Generation IX for five years and have been impressed from the beginning. They ‘speak English’ regarding any IT situation making it possible for me to better evaluate available options that will improve our efficiency. Knowing that your IT network is in good hands enables you to concentrate on your clients and business.”

- Eric Martin, Capital Finance Partners*

For Capital Finance Partners, an investment banking firm specializing in financial restructuring, mergers and acquisitions, corporate finance and capital raising, time is money (literally). Not only is it critical for the firm’s IT systems to be fully operational at all times, but it’s important these systems be managed in a way that enable the firm to plan and grow for the future. Generation IX has optimized Capital Finance’s technology by providing top tier technical support, while acting as a personal IT advisor to Martin, who makes the day-to-day technology decisions.

“The team at Generation IX is very good at following-up and assisting me with our IT planning and budgeting. Our server has been upgraded over time and we’ve been able to plan for growth and take advantage of new technology. As an example, we recently upgraded our Vertical Private Network or VPN to make accessing our files and programs remotely even easier. Generation IX always provides me with the expertise and information to not only make these types of decisions, but to make intelligent decisions,” explained Martin.

Martin especially appreciates that Generation IX acts as a one-stop shop for all IT requirements for Capital Finance’s offices in Los Angeles and New York. This includes day-to-day network support, management of wireless devices, and installation of new computers and software. Generation IX also provides the firm with troubleshooting services. As an example, when the firm’s T1 line went down in the New York office, the system automatically switched to the back-up server in L.A., preventing any disruption of the network.

According to Martin, “Generation IX makes me look good. Not only do our IT systems perform exceptionally well, but I am able to talk intelligently to other people when explaining why something occurred or why we are moving to a new technology. The bottom line for us is that if we don’t have an efficient network, we will not be able to service our clients.” He adds, “I appreciate their professionalism and highly recommend their services.”

*The company and contact name in this case study is fictional to protect identity.

Generation IX’s GenIX Central Monitoring allows our system engineers to remotely monitor your network efficiently and securely to troubleshoot your network, and provide your company with a higher level of service and more dependable response times.. More...

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